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Q1.Other Technical Questions - UFB-UP5
Q: Can I use UFB-UP5 with other Brook fighting boards?
A:
UFB-UP5 can be used with Universal Fighting Board, PS4+ Audio Fighting Board , PS3/PS4 Fighting Board
PS3/PS4 Fighting Board Plus at the moment. Other fighting boards are not supported.
Q: I cannot use it on PS5, I have made sure all the wires are connected correctly
A:
1. Make sure you have updated the firmware of your fighting board.
2. UP5 is fighting board, it's mainly for playing fighting games.
If you want to play other types of games, chances are they don't work.
You can try to switch to LS mode to see if it works.
3. If it still doesn't work after trying 1 and 2, the board may be defective
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Q2.Firmware Update - XB Fighting Board
Q: I don’t know how to do firmware update, how can I do?
A: There’s firmware update guide for you to download and read.
You can download it from Brook’s official website.
Go to “Support è Download”
Brook’s official website download page: http://www.brookaccessory.com/download/
Q : I have some problem with firmware update.
A : Should you have any problem, please try the troubleshooting methods as below :
- Disconnect, reconnect and retry
- Switch another USB port and retry
- Use another PC and retry
- Restart PC and retry
- Restart firmware and retry
- Use another controller and retry
- Shorten cable length/Use another cable and retry
- Make sure you download the correct file
- If you have installed ZeroPlus Driver before, remove it and retry
- Disable antivirus and retry
- Run the program as administrator
- Use VPM and retry.
If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.
Q : Do I need to do firmware update if there's new release ?
A : As long as you can use the converter without any problem, you don't have to do firmware update.
Q : What should I pay attention to for firmware update ?
A:
- Firmware update must be done on a PC, it cannot be done on a console.
- Operate it on desktop PC. For laptop, please connect your laptop to power supply.
- Do it on Windows 7(and above) or Mac.
- Disable antivirus when operating.
- Don’t remove the converter while update is running.
- Make sure the PC has smooth internet stream
Q : I try to update the firmware for my converter , It keeps giving me the message
" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?
A :
Download the offline firmware verssion , then update again.
Unzip password : Brook
https://drive.google.com/drive/folders/1Y8HLIeiFxq-W_JxIYLiCkyQungZDM0qt?usp=drive_link
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Q3.Firmware Update - Wireless Fighting Board
Q: I don’t know how to do firmware update, how can I do?
A: There’s firmware update guide for you to download and read.
You can download it from Brook’s official website.
Go to “Support è Download”
Brook’s official website download page: http://www.brookaccessory.com/download/
Q : I have some problem with firmware update.
A : Should you have any problem, please try the troubleshooting methods as below :
- Disconnect, reconnect and retry
- Switch another USB port and retry
- Use another PC and retry
- Restart PC and retry
- Restart firmware and retry
- Use another controller and retry
- Shorten cable length/Use another cable and retry
- Make sure you download the correct file
- If you have installed ZeroPlus Driver before, remove it and retry
- Disable antivirus and retry
- Run the program as administrator
- Use VPM and retry.
If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.
Q : Do I need to do firmware update if there's new release ?
A : As long as you can use the converter without any problem, you don't have to do firmware update.
Q : What should I pay attention to for firmware update ?
A:
- Firmware update must be done on a PC, it cannot be done on a console.
- Operate it on desktop PC. For laptop, please connect your laptop to power supply.
- Do it on Windows 7(and above) or Mac.
- Disable antivirus when operating.
- Don’t remove the converter while update is running.
- Make sure the PC has smooth internet stream
Q : My board seems to be stuck in X input mode, it can just be used wired, and I can't update it, what can I do ?
A:
1. Make sure the PCB is OFF. Easiest way is to unplug/replug the battery. Or, please install player LED to see if it's off.
2. Hold down 2P (PS4) mode and plug it in to a PS4
3. PCB will now be in standard PS4 mode and work fine.
Q : I try to update the firmware for my converter , It keeps giving me the message
" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?
A :
Download the offline firmware verssion , then update again.
Unzip password : Brook
https://drive.google.com/drive/folders/1mjRoejFfmnpuadXydfvJuAXcMMQcobJf?usp=drive_link
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Q4.Firmware Update - Zero Pi Fighting Board
Q: I don’t know how to do firmware update, how can I do?
A: There’s firmware update guide for you to download and read.
You can download it from Brook’s official website.
Go to “Support è Download”
Brook’s official website download page: http://www.brookaccessory.com/download/
Q : I have some problem with firmware update.
A : Should you have any problem, please try the troubleshooting methods as below :
- Disconnect, reconnect and retry
- Switch another USB port and retry
- Use another PC and retry
- Restart PC and retry
- Restart firmware and retry
- Use another controller and retry
- Shorten cable length/Use another cable and retry
- Make sure you download the correct file
- If you have installed ZeroPlus Driver before, remove it and retry
- Disable antivirus and retry
- Run the program as administrator
- Use VPM and retry.
If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.
Q : Do I need to do firmware update if there's new release ?
A : As long as you can use the converter without any problem, you don't have to do firmware update.
Q : What should I pay attention to for firmware update ?
A:
- Firmware update must be done on a PC, it cannot be done on a console.
- Operate it on desktop PC. For laptop, please connect your laptop to power supply.
- Do it on Windows 7(and above) or Mac.
- Disable antivirus when operating.
- Don’t remove the converter while update is running.
- Make sure the PC has smooth internet stream
Q : I try to update the firmware for my converter , It keeps giving me the message
" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?
A :
Unzip password : Brook
https://drive.google.com/drive/folders/1SZygtGvfUGHAcbYUKsAmfhmZ2h_v5cFQ?usp=drive_link
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Q5.Firmware Update - PS3PS4 Fighting Board Plus
Q: Which firmware do I need to download to use?
A: It's actually the same as the PS3PS4 Fighting Board, it's the enlarged version.
So please download the PS3PS4 Fighting Board firmware.
’Q: I don’t know how to do firmware update, how can I do?
A: There’s firmware update guide for you to download and read.
You can download it from Brook’s official website.
Go to “Support è Download”
Brook’s official website download page: http://www.brookaccessory.com/download/
Q : I have some problem with firmware update.
A : Should you have any problem, please try the troubleshooting methods as below :
- Disconnect, reconnect and retry
- Switch another USB port and retry
- Use another PC and retry
- Restart PC and retry
- Restart firmware and retry
- Use another controller and retry
- Shorten cable length/Use another cable and retry
- Make sure you download the correct file
- If you have installed ZeroPlus Driver before, remove it and retry
- Disable antivirus and retry
- Run the program as administrator
- Use VPM and retry.
If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.
Q : Do I need to do firmware update if there's new release ?
A : As long as you can use the converter without any problem, you don't have to do firmware update.
Q : What should I pay attention to for firmware update ?
A:
- Firmware update must be done on a PC, it cannot be done on a console.
- Operate it on desktop PC. For laptop, please connect your laptop to power supply.
- Do it on Windows 7(and above) or Mac.
- Disable antivirus when operating.
- Don’t remove the converter while update is running.
- Make sure the PC has smooth internet stream
Q : I try to update the firmware for my converter , It keeps giving me the message
" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?
A :
Download the offline firmware verssion , then update again.
Unzip password : Brook
https://drive.google.com/drive/folders/1QNKgdkOAXpM3H7enRJuWFm0ALu8a_Y1R?usp=drive_link
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Q6.Firmware Update - PS3PS4 Fighting Board
Q: I don’t know how to do firmware update, how can I do?
A: There’s firmware update guide for you to download and read.
You can download it from Brook’s official website.
Go to “Support è Download”
Brook’s official website download page: http://www.brookaccessory.com/download/
Q : I have some problem with firmware update.
A : Should you have any problem, please try the troubleshooting methods as below :
- Disconnect, reconnect and retry
- Switch another USB port and retry
- Use another PC and retry
- Restart PC and retry
- Restart firmware and retry
- Use another controller and retry
- Shorten cable length/Use another cable and retry
- Make sure you download the correct file
- If you have installed ZeroPlus Driver before, remove it and retry
- Disable antivirus and retry
- Run the program as administrator
- Use VPM and retry.
If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.
Q : Do I need to do firmware update if there's new release ?
A : As long as you can use the converter without any problem, you don't have to do firmware update.
Q : What should I pay attention to for firmware update ?
A:
- Firmware update must be done on a PC, it cannot be done on a console.
- Operate it on desktop PC. For laptop, please connect your laptop to power supply.
- Do it on Windows 7(and above) or Mac.
- Disable antivirus when operating.
- Don’t remove the converter while update is running.
- Make sure the PC has smooth internet stream
Q : I try to update the firmware for my converter , It keeps giving me the message
" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?
A :
Download the offline firmware verssion , then update again.
Unzip password : Brook
https://drive.google.com/drive/folders/1QNKgdkOAXpM3H7enRJuWFm0ALu8a_Y1R?usp=drive_link
Q : M1 (V2.4) firmware SOCD not listed anywhere on brooks website. How to enable capcom tournament SOCD options?
A :
Download the Tournament version firmware , then update again.
Unzip password : Brook
https://drive.google.com/file/d/18C1TlDfZ7b5KsZOXxMDRaeHKhGfKdASx/view?usp=drive_link
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Q7.Firmware Update - Universal Fighting Board
Q: I don’t know how to do firmware update, how can I do?
A: There’s firmware update guide for you to download and read.
You can download it from Brook’s official website.
Go to “Support è Download”
Brook’s official website download page: http://www.brookaccessory.com/download/
Q : I have some problem with firmware update.
A : Should you have any problem, please try the troubleshooting methods as below :
- Disconnect, reconnect and retry
- Switch another USB port and retry
- Use another PC and retry
- Restart PC and retry
- Restart firmware and retry
- Use another controller and retry
- Shorten cable length/Use another cable and retry
- Make sure you download the correct file
- If you have installed ZeroPlus Driver before, remove it and retry
- Disable antivirus and retry
- Run the program as administrator
- Use VPM and retry.
If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.
Q : Do I need to do firmware update if there's new release ?
A : As long as you can use the converter without any problem, you don't have to do firmware update.
Q : What should I pay attention to for firmware update ?
A:
- Firmware update must be done on a PC, it cannot be done on a console.
- Operate it on desktop PC. For laptop, please connect your laptop to power supply.
- Do it on Windows 7(and above) or Mac.
- Disable antivirus when operating.
- Don’t remove the converter while update is running.
- Make sure the PC has smooth internet stream
Q : I try to update the firmware for my converter , It keeps giving me the message
" Downlaod file failed " and "The remote server returned an error: 227 " , What can i do ?
A :
Download the offline firmware verssion , then update again.
Unzip password : Brook
https://drive.google.com/drive/folders/18DcwrJ0qyiXBLzgFOdr4j5TmcJUMV-OO?usp=drive_link
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Q8.Defective - XB Fighting Board
Q: The LED on the board never powers up again when it is on power.
A: Yes, the board can be defective since the LED on the board indicates the board is supplied with power.
Or, you may try other usb cables.
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Q9.Defective - Wireless Fighting Board
Q : My board seems to be stuck in X input mode, it can just be used wired, and I can't update it, what can I do ?
A:
1. Make sure the PCB is OFF. Easiest way is to unplug/replug the battery. Or, please install player LED to see if it's off.
2. Hold down 2P (PS4) mode and plug it in to a PS4
3. PCB will now be in standard PS4 mode and work fine.
Q: Neither the console nor the PC recognizes the board.
A: If none of the methods below helps, the board can be defective.
1. Try other usb cables
2. Go to Devices and Printers on PC(Windows10) to see if the board is recognized
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Q10.Defective - Zero Pi Fighting Board
Q: Neither the console nor the PC recognizes the board.
A: If none of the methods below helps, the board can be defective.
1. Try other usb cables
2. Go to Devices and Printers on PC(Windows10) to see if the board is recognized
Can't Find What You Need?
If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.
3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan
Tel: +886-2-6620-2225 #361｜Fax: +886-2-6620-2226｜Business Hours: 10:00 AM to 6:00 PM (GMT+8)